Terms of Service

Terms of sale and delivery

The restricted pages of the Sensehairpro.fi online store are intended exclusively for hair industry professionals and students. Logging into the store is required to place orders and view prices. The store's prices include 25.5% VAT. If you are not yet our customer, register here. Your customer account will be activated within 1-2 business days. Once your account is activated, you will receive a notification via email.

As a consumer, you can make purchases on the pages that do not require login.

ORDERING

Log in to the site. Add the products you wish to order to the shopping cart. Proceed to checkout and select your delivery and payment method. The package will be delivered to the official business postal address provided when you registered with us. You will receive an order confirmation to your email and a tracking code once the package is on its way.

DELIVERY METHODS

When paying in advance, the order will be delivered to your company’s official postal address registered to your customer account (it can also be delivered to an address of your choice). You may also choose to collect your order free of charge directly from Heimolantie 16 A, 02330 Espoo. If you choose the invoice payment option, the order can only be delivered to your company’s official postal address. Changes to customer account details must be made directly by contacting our customer service at info@sensehairpro.fi.

Deliveries are normally dispatched on the same or the following business day. Orders are primarily shipped via Express, meaning they arrive within the next business day after dispatch. Note! Express packages require a signature; therefore, if the delivery address is not a business or no one is present, the package will be taken to the nearest available pickup point. If your order is particularly urgent, please mention this in the additional information section of the order. We are not responsible for delays caused by the postal service.

If you want your package sent directly to a pickup point, or your address is a home address, please state your preferred pickup point in the additional information section of the order.

For uncollected packages or packages that cannot be received, we charge a return shipping fee of €12.50.

Orders of at least €250 (excl. VAT) Delivery fee €0

Orders under €250 (excl. VAT) Delivery fee €10.90

When your package is on its way, you will receive a tracking code via email, which you can use to track the delivery.

We only deliver orders within Finland.

PAYMENT METHODS

Credit card payment is available via the Stripe service. Additionally, you may have the option to order products by invoice via email or by choosing bank transfer as your payment method.

The contract is formed between the customer of the sensehairpro.fi online store and the online store itself. Sensehairpro.fi is responsible for all obligations related to the transaction.

ORDERING BY INVOICE

You may also have the option to order by invoice via email or Instagram. In that case, the invoice will be sent to you later as an email invoice. Holvi serves as our invoicing partner. The payment term for an order placed by invoice is generally 14 days net.

Every customer undergoes a credit check during the registration phase, and every order undergoes a credit check before delivery. If there are overdue invoices, you must choose an advance payment method. If an order does not pass the credit check, we will contact you via email to change the payment method.

BACKORDERS

If a product you ordered runs out of stock before it is picked from our warehouse, we will backorder the product free of charge once it arrives back in stock. We reserve the right to send backorders. If the order has already been paid for and the backordered item cannot be delivered, the price of the product will be refunded to the customer either as a credit note or a monetary refund.

RIGHT OF RETURN AND EXCHANGE, DELIVERY ERRORS, AND CLAIMS

Products are sold to our business customers without a right of return. Products may only be returned with the seller’s explicit written approval.

In case of delivery errors, the right to file a claim is 7 business days from receipt of the order. Returned products must be in their original packaging, clean, undamaged, unopened, and free of any marks or modifications made by the buyer. In case of a delivery error, please contact our customer service at info@sensehairpro.fi.

For all other claims, please contact our customer service as soon as possible at info@sensehairpro.fi.

RIGHT OF WITHDRAWAL AND RETURNS (CONSUMER)

Consumers have a 14-day right of withdrawal for purchases made from the online store in accordance with the Finnish Consumer Protection Act.

To withdraw from an order, please notify us in writing (e.g., via email) within 14 days of receiving the product. The product must be returned without delay, and no later than 14 days after notifying us of the withdrawal.

We will refund the amount paid (including original shipping costs) without delay and within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the product back or until you have provided proof that you have sent it.

The returned product must be unused and in its original packaging.

🚫 Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

• Custom-made or bespoke products.

• Hygiene or intimate products whose seal has been broken.

• Digital content, the download of which has been started with the consumer's consent before the end of the withdrawal period.

  The 14-day right of withdrawal under the Consumer Protection Act does not apply to business-to-business (B2B) transactions unless otherwise agreed in writing.
  

TRAINING

We also offer various training courses related to hair extensions. All training courses must be paid for in advance. We do not refund training fees for cancellations, but you may transfer your participation right to another course within the same year.

OTHER TERMS

The buyer is responsible for receiving the incoming goods and checking their quantity and condition. The number of packages marked on the bill of lading must match the number of packages delivered to the buyer. If the quantity does not match, the buyer must make a correction to the bill of lading and notify our customer service at info@sensehairpro.fi. Complaints regarding visible defects in the products must be made within 7 business days of receipt of the goods, after which the customer is deemed to have accepted the products as delivered.

The ownership of the products remains with Sense Hair Pro until they are paid for in full. The delivery term for the products is CIF (Incoterms 2000). Accordingly, the risk of the goods transfers from the Seller to the Buyer when the products are loaded onto the first means of transport arranged by the Seller. The Seller covers the product risk with the insurance implied by the delivery terms until the Buyer receives the products.

If the Seller is prevented from fulfilling the obligations mentioned in these terms of sale due to factors beyond their control (so-called Force Majeure events, e.g., strikes, lockouts, fire, accidents, etc.), the order will either remain pending until the Seller is no longer prevented from fulfilling these obligations, or the transaction may be cancelled upon the customer's separate request. The Seller is not obligated to compensate the customer for any damages or expenses caused by the cancellation of the transaction.

RESTRICTIONS

The Seller’s products may not, under any circumstances, be directly or indirectly resold outside the borders of Finland. Products may only be sold in an online store if the online store is directly linked to a salon that has its own physical premises and the salon’s details are clearly stated in the online store. Notification of online sales must also be made to our customer service at info@sensehairpro.fi before starting online sales.

The Seller reserves the right not to deliver the ordered quantities.

AMENDMENTS AND APPLICABLE LAW

Sense Hair Pro Oy reserves the right to change the weight and size of products. The Seller also reserves the right to amend these general terms of sale. Any dispute arising from the interpretation of these terms of sale shall be settled in accordance with Finnish law. By ordering from this online store, the customer acknowledges having read and accepted these general terms and conditions.